Terms & Conditions
Data collected on the basis of consent
Upon your request and expression of consent, we collect the following data for the purpose of providing services to you. Your data is not used for any other purposes or shared with third parties. It is removed upon your withdrawal of consent or your request to terminate theses services.
Statistics
The website uses a minimal build of Google Analytics, a service which transmits website traffic data to Google servers in the United States and allows us to notice trends to improve the user experience on our website. This minimal build processes personal data such as: the unique User ID set by Google Analytics, the date and time, the title of the page being viewed, the URL of the page being viewed, the URL of the page that was viewed prior to the current page, the screen resolution, the time in local timezone, the files that were clicked on and downloaded, the links clicked on to an outside domain, the type of device, and the country, region, and city. You may opt out of this tracking at any time by activating the "Do Not Track" setting in your browser or by disabling cookies in the banner the first time you visit the website.
Embedded content from other websites
Articles on the Website may include embedded content (e.g. videos, charts, etc.). Embedded content from other websites behaves in the exact same way as if the visitor had visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
Your rights pertaining your data
If you used the contact form on the Website, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we rectify or erase any personal data we hold about you. Contact us per email ([email protected]). You maintain the right to withdraw consent, the right of access, the right to erasure, the right to rectification, the right to data portability, the right to object, notification of data breaches, the right to lodge a complaint with a supervisory authority.
Cookie Policy
Effective Date: June 26, 2025
We use cookies to help improve your experience of our website at https://sortdesk.com/. This cookie policy is part of Sortdesk GmbH's privacy policy. It covers the use of cookies between your device and our site.
We also provide basic information on third-party services we may use, who may also use cookies as part of their service. This policy does not cover their cookies.
If you don't wish to accept cookies from us, you should instruct your browser to refuse cookies from https://sortdesk.com/. In such a case, we may be unable to provide you with some of your desired content and services.
What is a cookie?
A cookie is a small piece of data that a website stores on your device when you visit. It typically contains information about the website itself, a unique identifier that allows the site to recognise your web browser when you return, additional data that serves the cookie's purpose, and the lifespan of the cookie itself.
Cookies are used to enable certain features (e.g. logging in), track site usage (e.g. analytics), store your user settings (e.g. time zone, notification preferences), and to personalise your content (e.g. advertising, language).
Cookies set by the website you are visiting are usually referred to as first-party cookies. They typically only track your activity on that particular site.
Cookies set by other sites and companies (i.e. third parties) are called third-party cookies. They can be used to track you on other websites that use the same third-party service.
Types of cookies and how we use them
Functionality cookies
Functionality cookies are used to collect information about your device and any settings you may configure on the website you're visiting (like language and time zone settings). With this information, websites can provide you with customised, enhanced, or optimised content and services. These cookies may be set by the website you're visiting (first-party) or by third-party services.
We use functionality cookies for selected features on our site.
Targeting/advertising cookies
Targeting/advertising cookies help determine what promotional content is most relevant and appropriate to you and your interests. Websites may use them to deliver targeted advertising or limit the number of times you see an advertisement. This helps companies improve the effectiveness of their campaigns and the quality of content presented to you. These cookies may be set by the website you're visiting (first-party) or by third-party services. Targeting/advertising cookies set by third-parties may be used to track you on other websites that use the same third-party service.
We use targeting/advertising cookies on our site.
How Can You Control Our Website's Use of Cookies?
You have the right to decide whether to accept or reject cookies on our Website. You can manage your cookie preferences in our Cookie Consent Manager. The Cookie Consent Manager allows you to select which categories of cookies you accept or reject. Essential cookies cannot be rejected as they are strictly necessary to provide you with the services on our Website.
You may also be able to set or amend your cookie preferences by managing your web browser settings. As each web browser is different, please consult the instructions provided by your web browser (typically in the "help" section). If you choose to refuse or disable cookies you may still use the Website, though some of the functionality of the Website may not be available to you.
Update Your Cookie Preferences
You can change your cookie preferences at any time by clicking the button below. This will re-open the Cookie Consent Manager where you can review and update your choices.
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How Often Will We Update This Cookie Policy?
We may update this Cookie Policy from time to time in order to reflect any changes to the cookies and related technologies we use, or for other operational, legal or regulatory reasons.
Each time you use our Website, the current version of the Cookie Policy will apply. When you use our Website, you should check the date of this Cookie Policy (which appears at the top of this document) and review any changes since the last version.
What Cookies Do We Store?
Google Analytics Cookies
- _ga: Google Analytics for tracking and reporting website traffic (Sortdesk)
- _ga_R50VQCDKVC: Google Analytics cookie for distinguishing users and sessions (Sortdesk)
TruConversion Cookies
We may use TruConversion cookies to track visitor interactions with microsurveys and customer feedback forms. TruConversion does not track or record visitors who have cookies disabled.
Cookies that TruConversion stores on your browser: (* means this will also include ID of campaign)
| Cookie Name | Description |
|---|---|
| _tipkopv* | If microsurvey is shown once to each visitor this cookie is set. Duration 1 year. |
| _tipkcvpr* | This cookie is set once a visitor provides response using microsurvey. Duration 1 year. |
| _tipkcvr* | This cookie is set once a visitor provides response to microsurvey or not. Duration session base. |
| _tcfv | This cookie is set once a visitor visits your site. Duration session base. |
| _tisfrv | This cookie is set once, if a visitor is returning visitor. Duration 2 years. |
| _tiupvc | This cookie is stores the visited page href in hashed key. Duration 2 years. |
| _ti_macro_viewed* | This cookie is set once a visitor who view the customer survey invitation. Duration 2 years. |
| ti_ukp | Visitor session hash. Duration 5min. |
| _tcSecSess | Cookies to store the session information of user. Duration session base. |
| _tcSessInfo | Cookie to store the pageview count, how many pages have been viewed by the visitors. Duration session base. |
Opting out of TruConversion
If you wish to opt out of TruConversion cookies, you can do so by visiting their Opt-out Page . Please note that opting out may affect the functionality of certain features on our site.
Where Can You Obtain Further Information?
For any questions or concerns regarding our Cookie Policy, you may contact us using the following details:
Sortdesk GmbH
[email protected]